Client Feedback
We value the feedback from our clients, good or bad, as it helps us to identify our strengths but more importantly helps us to identify areas of improvement in accordance with our ISO 9001 accreditation.
Client Feedback
Asckey’s vision is to become the partner of choice for organisations by developing applications that add value. To help achieve our vision we aim to work collaboratively with our clients and employees to develop and support quality software solutions and long-term partnerships.
To help strengthen these partnerships we ask for client feedback on a regular basis through our Client Feedback and NPS Surveys. Feedback from clients helps us to identify what we are doing well but also helps to identify areas we can further develop.
Feedback on our products
It is an exceptionally user-friendly and intuitive tool that has significantly contributed to the enhancement of service delivery. Additionally, it features an excellent reporting system and offers substantial flexibility at the user level.
fmfirst Cleaning has supported our department by providing visibility of our Audits from a compliance and performance point of view.
It has improved our ability to carry our routine auditing and has improved the relationship with clients.
FMFirst is crucial to our day-to-day operation of Estates and Facilities services..
"We have saved over 6 days per month of resource time having the ability to auto-trigger emails direct to our users, as well as now having access to key electronic data on audits being completed for ease of reporting.”
This allows the reporting of cleaning audits to be much simpler, and the audits to automatically fall into the right frequency. We like the timed aspect so that we can determine the time allocated to the audit.
The product has supported us to report on our cleaning standards, manage the cleanliness of areas and action areas that need improvement. We use the Efficacy audits to monitor process and drive improvement. The digital process has removed paperwork from use within the service.
The software delivers what we need for cleanliness auditing and afficacy annual checks to help us maintain standards. Whenever we have raised a query the suport provided has been very responsive and usually gets sorted quite quickly.
“We now have a much needed and improved asset database as well as a more flexible and tailorable PPM schedule."
“Really useful and powerful tool. Have already demonstrated it to other Trusts.”
“Efficient process for auditing cleanliness and issuing reports.”
“Very effective and efficient, easy to use and straightforward too.”
“Very useful and clear auditing too, a clean desktop app and the team is dedicated and committed to deliver a good service."
Feedback on our services
The Asckey team are extremely helpful and reply to our queries in a timely manner. Developing your system to our needs was always going to be time consuming and require perseverance.
Nothing to improve really. Any issues we have had with FMFirst have been swiftly rectified.
I have found the staff very helpful with whatever I have needed to ask about the system. They have always informed me of when updates are needed.
Excellent service and pro-active management of our servers.
Asckey have always responded efficiently to any requests for support we have made or suggested changes to product updates.
“Extremely fast in response, very helpful.”
“I have always received a very responsive, excellent service with absolutely no complaints.”
“The support we receive from Asckey is second to none and they are always willing to implement ideas and solutions for our needs."
I have found Asckey to be both very responsive and professional and willing to work with us at our own pace to set our new systems up.
Professional and supportive team. They are always patient and willing to provide clean, concise information and guidance on request.
Response when answering questions whether technical or non technical has resolved issues quickly.
Very good customer service and software support.
Net Promoter Score
The average NPS Score for a Software Service company is 31.
From our surveys sent out in December 2024, we had a response rate of 19%. From this 19%, we achieved a Net Promoter Score of 96.
If you’d like to find out more about how we can work together, please email us at sales@asckey.com.