Customer Service Charter
Introduction
Our Customer Charter follows our company values and promotes our commitment to:
- Develop applications that add value to clients,
- Improve the quality of service to our clients and
- Listen to our clients and take their feedback on board to develop our applications and our customer service.
We believe that our clients have the right to know what level of service they can expect from us all the time, even when we fall short of the high standards we set ourselves.
Quality
- We focus on quality in our products, our support, and our customer service. We monitor our performance regularly to identify ways we can improve.
- We believe that quality should come as a standard. Asckey is ISO 9001:2015 accredited whereby quality is woven throughout all our processes.
Integrity
- We will listen to you with respect and understand your concerns.
- We will hold ourselves accountable for any actions, good or bad, to help with our continuous improvement.
- We value honesty and openness with our clients and within our team.
- We will keep you informed and be transparent with our communication, providing reasons for the decisions we take where possible.
Professionalism
- We work with you to clearly identify your requirements and will only offer an application that will meet your expectations.
- We pride ourselves on our responsiveness to provide expertise and support to our client.
- We will treat you with respect and courtesy at every stage of the process of working with Asckey, and we expect you to treat our team the same.
Continuous improvement
- We will value your feedback, the positive and negative, as they shape our products, service, and support. All we ask is that negative comments are constructive to help give us better direction on how we can improve.
- We will continue to look to improve the service and products that we offer through regular feedback touchpoints. We hope clients will help us to achieve this by responding to our feedback requests.
(Version 3)