Client Feedback
We value the feedback from our clients, good or bad, as it helps us to identify our strengths but more importantly helps us to identify areas of improvement in accordance with our ISO 9001 accreditation.
Client Feedback
Asckey’s vision is to become the partner of choice for organisations by developing applications that add value. To help achieve our vision we aim to work collaboratively with our clients and employees to develop and support quality software solutions and long-term partnerships.
To help strengthen these partnerships we ask for client feedback on a regular basis through our Client Feedback Survey and our annual NPS Survey. Feedback from clients helps us to identify what we are doing well but also helps to identify areas we can further develop.
Feedback on our products
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fmfirst Cleaning has supported our department by providing visibility of our Audits from a compliance and performance point of view.
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It has improved our ability to carry our routine auditing and has improved the relationship with clients.
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"We have saved over 6 days per month of resource time having the ability to auto-trigger emails direct to our users, as well as now having access to key electronic data on audits being completed for ease of reporting.”
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The product has supported us to report on our cleaning standards, manage the cleanliness of areas and action areas that need improvement. We use the Efficacy audits to monitor process and drive improvement. The digital process has removed paperwork from use within the service.
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The software delivers what we need for cleanliness auditing and afficacy annual checks to help us maintain standards. Whenever we have raised a query the suport provided has been very responsive and usually gets sorted quite quickly.
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“We now have a much needed and improved asset database as well as a more flexible and tailorable PPM schedule."
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“Really useful and powerful tool. Have already demonstrated it to other Trusts.”
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“Efficient process for auditing cleanliness and issuing reports.”
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“Very effective and efficient, easy to use and straightforward too.”
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“Very useful and clear auditing too, a clean desktop app and the team is dedicated and committed to deliver a good service."
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Feedback on our services
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“Always very responsive and helpful. Thanks :)”
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“I have found the staff very helpful with whatever I have needed to ask about the system. They have always informed me of when updates are needed.”
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They are helpful when I needed something or getting on how to do a task. They are quick in their response to us.
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Asckey have always responded efficiently to any requests for support we have made or suggested changes to product updates.
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“Extremely fast in response, very helpful.”
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“I have always received a very responsive, excellent service with absolutely no complaints.”
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“The support we receive from Asckey is second to none and they are always willing to implement ideas and solutions for our needs."
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I have found Asckey to be both very responsive and professional and willing to work with us at our own pace to set our new systems up.
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Professional and supportive team. They are always patient and willing to provide clean, concise information and guidance on request.
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Response when answering questions whether technical or non technical has resolved issues quickly.
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Net Promoter Score
The average NPS Score for a Software Service company is 31.
In our NPS Survey sent to clients in June 2024, we achieved a Net Promoter Score of 55.
If you’d like to find out more about how we can work together, please email us at sales@asckey.com.