Digital transformation is a key phrase being widely used, especially within the healthcare sector. The importance of streamlining processes and moving towards a more digital way of work is cost-effective and lines up with organisation’s sustainability goals. However, as we move to a more digital way of working, we cannot underestimate the importance of keeping the human connection.
Connections are important
We live in a digital world where everyone is connected…but connected through wires and wi-fi. The personal touch can never be under-estimated.
Digital systems help us to streamline processes and drive operational efficiencies. However, with more companies moving towards online helpdesks and chatbots, it can leave clients not receiving the support they need, when they need it, leading to frustrations. The frustrations with customer service, or lack thereof, can then pass onto how the client feels about the product. This can then lead to complaints, or even worse the loss of clients.
We may be living in a technological era where people are continually connected by devices, but the human connection and never be underestimated. People connect with people. It provides companies a chance to have a conversation with their clients and help understand them and their needs. In turn it builds trust and a sense of connection between the client and the company.
Client care is our strength
At Asckey, we pride ourselves on our client care. Our vision is to create long-term partnerships with our clients, and we do that by working with them to develop and support applications that add value.
Each of our applications also include a built-in “how to” guide. Each element of the application is broken down with step-by-step instructions and screen shots. But if they can’t answer a client’s query then our support is only a phone call away.
One of the advantages of working with Asckey, is that our client care is managed by the developers and technical support. These are people working or developing the applications daily. This means that when a client query comes in, they don’t speak to a customer support centre, they speak to someone who knows the application inside out.
To help strengthen these partnerships we ask for client feedback on a regular basis through our Client Feedback and NPS Surveys. Feedback from clients helps us to identify what we are doing well but also helps to identify areas we can further develop. This is part of our ISO 9001 (Quality) accreditation that requires organisations to identify ways to continuously improve their business.
What our clients say
Here is just some of the feedback we’ve received from clients:
“Excellent service and support.”
“Software support are always very responsive to queries or issues.”
“Excellent service and pro-active management of our servers.”
“Always very happy with the quick turnaround and help when it is requested.”
“Nothing to improve really. Any issues we have had with FMFirst have been swiftly rectified.”
“Very good customer service and software support.”
The service we provide is why more than 75% of our clients have been with us for more than 8 years. If you would like to discover more about Asckey and our applications, please don’t hesitate to contact us.
