Serco works with various hospitals around the UK supporting the management of their facilities and estates. Asckey works closely with Serco, providing software solutions that support the hospitals they work with.
In December 2019, Asckey partnered with Serco once again to supply fmfirst® Cleaning to one of their NHS clients. Hafissou Issifou Mamam, Quality Assurance and Performance Manager for Serco, explains “We previously carried out our cleaning audits on paper, which was time-consuming and could be prone to human error. We wanted to offer our client a more consistent auditing process with tangible data retention.”
“We considered several options to provide a consistent monitoring process that would offer assurance to the client and felt sourcing software would be the better solution. Our client was already familiar with Asckey’s software so it was a natural partnership to consider.”
Asckey’s fmfirst® Cleaning software has been deployed at Serco’s NHS client’s premises for over 18 months. Hafissou said “We have seen a real positive impact and an improvement with consistency which has strengthened our client relationship and service assurance. I love the product as it has given us assurance on our service standard across the site.”
If you would like to find out more about our fmfirst® Cleaning application then please get in touch.
